This policy elaborates on the shipping procedures and conditions for orders placed on www.thegrainssattva.com. 

Delivery Zones:

  • We offer delivery within India. 
  • Please verify your location’s eligibility during checkout.
  1. Delivery within Bangalore:
  • Delivery Time: Orders within Bangalore are typically delivered within 1-2 business working days from the date of order confirmation.
  • Delivery Charges: Delivery within Bangalore is free of charge.
  • Delivery Process: Our delivery personnel or a third-party delivery service will deliver your order to the address provided during checkout.
  1. Delivery Outside Bangalore:
  • Free Shipping Threshold: Orders outside Bangalore exceeding ₹1750 (Indian Rupees) qualify for free shipping.
  • Shipping Charges for Orders Below ₹1750: Orders below ₹1750 will incur a shipping charge of ₹50 per kilogram (kg). The shipping cost will be calculated based on the total weight of the products in your order.
  • Shipping Method: We utilize reputable courier services for deliveries outside Bangalore.
  • Delivery Time: Delivery times outside Bangalore vary depending on the destination and courier service. We provide estimated delivery times during checkout, but these are not guaranteed.
  • Delivery Delays: We are not responsible for delays caused by courier services, natural disasters, or other unforeseen circumstances.
  1. Product Restrictions:
  • Bread and Buns: Due to their perishable nature, bread and buns are exclusively available for delivery within Bangalore and cannot be shipped outside the city.
  1. Order Processing:
  • Orders are processed during our regular business hours (Monday to Saturday, excluding public holidays).
  • Orders placed on weekends or public holidays will be processed on the next business day.   
  1. Delivery Address:
  • Please ensure that the delivery address provided during checkout is accurate and complete.
  • We are not responsible for delivery issues arising from incorrect or incomplete addresses.   
  • Please provide working contact information so that delivery personnel can contact you if needed.
  1. Delivery Confirmation:
  • A delivery confirmation will be obtained upon successful delivery of your order.
  1. Shipping Policy Changes:
  • We reserve the right to modify or update this shipping policy at any time without prior notice.